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Outback Leather/
Terms & Conditions

Terms & Conditions

Shipping Policy

  • Shipping rates are now a flat rate starting at 9.95 USD.
  • Most orders ship in 1 to 3 business days depending on the time and day it was placed.
  • Orders received by 2pm eastern time Monday-Friday will normally ship the same day.
  • We DO NOT ship on Saturday, Sunday, or Holidays.
  • Keep in mind if you order after 2pm Eastern your order may not be shipped out until the following day. 
  • UPS does NOT make deliveries on Saturday or Sunday. 
  • UPS Ground deliveries take 2 to 8 business days to be delivered. This depends on where the package is shipping from and shipping to.
  • UPS 2nd Day Air means delivery 2 business days after it ships; not 48 hours after you order.
  • UPS Next Day Air means the next business day from when it ships.

 

International Orders

  • International orders ship by USPS it may take several days to process and ship theses orders, as the paperwork for shipping and customs may be tedious.
  • All international orders are held for 5 days pending payment review/verification.
  • International orders typically take 2 to 3 weeks for delivery once shipped.
  • You may have additional duties and fees due to your country, this is out of our control, and we are not responsible for them. We do all that is legal to minimize these additional fees and duties.

Return Policy

  • You have 30 days for return and exchanges on non-closeout items.
  • Orders placed from Nov. 15th through Dec. 20th will get an extension for the holidays past the 30 day policy. These returns/exchanges must be received by January 31st.
  • Orders returned past the deadlines above will be charged a restock fee    (20% to 50%) depending on the item.
  • All items must be unworn/new condition. Original packaging included.
  • Shipping is non refundable.
  • We require that you put a copy of your invoice in the package with info telling us if you need an exchange or refund and why.
  • If you received free shipping, or *flat rate shipping, we will deduct the actual shipping cost from the refund.
  • We are not responsible for return shipping (shipping back to us for refund or exchange).
  • We will pay for the shipping back to you on exchanges for domestic orders only. International orders must pay for all shipping charges.
  • Motorcycle saddlebags that are bolt-on can not have been mounted or scratched. Any Hardware Must not have been opened. We will not accept any Saddlebags or Brackets back that have been used in any way.
  • We will charge a restocking fee if no info is provided on the return/exchange.
  • All exchanges will be shipped after we have received returned merchandise.
  • Mistakes can happen and if we made a mistake we will correct it in a timely but reasonable way. If at any time you received a wrong item due to Outback Leather's error please contact us and we will rectify the situation.

Motorcycle Apparel Exchanges

  • Motorcycle apparel this means jackets, chaps, vests, gloves, and boots can be exchanges if they are in new condition with tags attached. There is no restocking fee for apparel exchanges as long as still new, never worn, and has tags still attached. The customer is responsible to pay shipping of the exchanged item.
  • Due to safety issues we cannot accept returns or exchanges that have smoke, perfume, or any other non-original scent. Scented items will be returned to the buyer at the buyer's expenses.
  • Items purchased in the clearance section are not eligible for return or exchange. ALL CLEARANCE ORDERS ARE FINAL.

To return an item to Outback Leather you must write return and your order # on the outside of the box for us. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note. If we do not have this info we reserve the right to charge a 15% restocking fee.

Send to:
Outback Leather - Returns
3409 Parkway
Pigeon Forge, TN 37863

or USPS

Outback Leather - Returns
PO Box 625
Pigeon Forge, TN 37868