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Outback Leather/
Product Returns

Product Returns

Return Policy
  • You have 30 days for return and exchanges on non-closeout items.
  • Orders placed from Nov. 15th through Dec. 20th will get an extension for the holidays past the 30 day policy. These returns/exchanges must be received by January 31st.
  • Orders returned past the deadlines above will be charged a restock fee    (20% to 50%) depending on the item.
  • All items must be unworn/new condition. Original packaging included.
  • Shipping is non refundable.
  • We require that you put a copy of your invoice in the package with info telling us if you need an exchange or refund and why.
  • If you received free shipping, or *flat rate shipping, we will deduct the actual shipping cost from the refund.
  • We are not responsible for return shipping (shipping back to us for refund or exchange).
  • We will pay for the shipping back to you on exchanges for domestic orders only. International orders must pay for all shipping charges.
  • Motorcycle saddlebags that are bolt-on can not have been mounted or scratched. Any Hardware Must not have been opened. We will not accept any Saddlebags or Brackets back that have been used in any way.
  • We will charge a restocking fee if no info is provided on the return/exchange.
  • All exchanges will be shipped after we have received returned merchandise.
  • Mistakes can happen and if we made a mistake we will correct it in a timely but reasonable way. If at any time you received a wrong item due to Outback Leather's error please contact us and we will rectify the situation.
Motorcycle Apparel Exchanges
  •  Motorcycle apparel this means jackets, chaps, vests, gloves, and boots can be exchanges if they are in new condition with tags attached. There is no restocking fee for apparel exchanges as long as still new, never worn, and has tags still attached. The customer is responsible to pay shipping of the exchanged item.
  • Due to safety issues we cannot accept returns or exchanges that have smoke, perfume, or any other non-original scent. Scented items will be returned to the buyer at the buyer's expense.
  • Items purchased in the clearance section are not eligible for return or exchange. ALL CLEARANCE ORDERS ARE FINAL.
To return an item to Outback Leather you must write return and your order # on the outside of the box for us. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note. If we do not have this info we reserve the right to charge a 15% restocking fee.

Send to:
Outback Leather
3409 Parkway
Pigeon Forge, TN 37863