Frequently Asked Questions

Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear in the middle of the page above the payment options.

Can I place orders by phone?

We accept phone orders toll-free at 1-888-908-6049. Our customer care representatives are available everyday 9AM to 5PM EST to answer your questions.

What are my payment options?

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. We also offer PayPal for your convenience.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Tennessee (9.25%).

Do you have a minimum-order requirement?

Outback Leather has a $9.99 minimum order.

How do I check the status of my order?

You have two options for tracking your order:

• You may track using the tracking info we emailed you after the item shipped.
• If the item shipped from one of our vendors (drop-shipped) you can give us a call to look up the tracking info. The tracking info may not be available for several days after processing the order. 

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order.

Shipping

When will my order ship?

Shipping Policy

• Shipping rates are now a flat rate starting at 9.95 USD.
• Most orders ship in 1 to 3 business days depending on the time and day it was placed.
• Orders received by 2pm eastern time Monday-Friday will normally ship the same day.
• We DO NOT ship on Saturday, Sunday, or Holidays.
• Keep in mind if you order after 2pm Eastern your order may not be shipped out until the following day. 
• UPS does NOT make deliveries on Saturday or Sunday. 
• UPS Ground deliveries take 2 to 8 business days to be delivered. This depends on where the package is shipping from and shipping to.
• UPS 2nd Day Air means delivery 2 business days after it ships; not 48 hours after you order.
• UPS Next Day Air means the next business day from when it ships.

 International Orders

• International orders ship by USPS it may take several days to process and ship theses orders, as the paperwork for shipping and customs may be tedious.
• All international orders are held for 5 days pending payment review/verification.
• International orders typically take 2 to 3 weeks for delivery once shipped.

You may have additional duties and fees due to your country, this is out of our control, and we are not responsible for them. We do all that is legal to minimize these additional fees and duties.
 

Do you ship to Post Office Boxes?

UPS cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery. You may choose USPS as the shipping option if delivery to a P.O. Box is needed.

Do you ship to APO/FPO addresses?

Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?

We ship to Canada but are not responsible for any fees or taxes as part of the import of the items. All items are shipped using USPS only.

Do you ship internationally?

Yes, but only though the postal service. We are not responsible for any fees, duties, or taxes that may be applied.

How is shipping calculated?

Shipping is calculated on a new flat rate base starting at 9.95 USD.

What are your shipping options?

We work with UPS and offer regular ground shipping, 2nd Day Air, and Next Day Air. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.

Cancellations/ Exchanges

How do I make changes or cancel my order?

You may make changes or cancel your order as long as the order has not been completed. That means it has been or is shipping. We strongly suggest you speak with a customer care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional delays or charges.

What is your return and exchange policy?

 Return Policy

• You have 30 days for return and exchanges on non-closeout items.
• Orders placed between Nov. 15th and Dec. 20th will get an extension on the 30 day policy for the holidays. These orders must be received for return/exchange by January 31st to qualify.
• We require you put a copy of your invoice in the package with info on the exchange/return so that we know what to do with it. We will charge a restocking fee if this is not done.
• All items must be unworn/new condition. Original packaging included.
• Shipping is non-refundable.
• If you received free shipping, or flat rate shipping we will deduct the actual shipping cost from the refund. 
• We are not responsible for return shipping (shipping back to us for refund or exchange).
• We will pay for the shipping back to you on exchanges for domestic orders only. International orders must pay for all shipping charges.
• All exchanges will be shipped after we have received returned merchandise.

Mistakes can happen, and if we made a mistake we will correct it in a timely but reasonable way. If at any time you received a wrong item due to Outback Leather's error please contact us and we will rectify the situation. 

Motorcycle Apparel Exchanges 

• Motorcycle apparel - This means jackets, chaps, vests, gloves, and boots can be exchanged if they are in new condition with tags attached. There is no restocking fee for apparel exchanges as long as still new, never worn, and have the tags still attached. The customer is responsible to pay shipping of the exchanged item.
• Due to safety issues we cannot accept returns or exchanges that have smoke, perfume, or anything other non-original scent. Scented items will be returned to the buyer at the buyer's expense.
• Items purchased in the closeout section are not eligible for return or exchange. ALL CLOSEOUT ORDERS ARE FINAL.

To return an item to Outback Leather you must write return and your order # on the outside of the box for us. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note. We will charge a restocking fee if you do not provide this info.

Send to:
Outback Leather
PO Box 625
Pigeon Forge, TN 37868

Refunds

How long before I receive my refund?

All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within five-to-seven business days.

Can I return closeout items?

Due to the nature of these items closeout are non-returnable and non-refundable.

Do you charge restocking fees?

If you wait longer than 30 days to notify us regarding the return of your items, your order may be subject to restocking fees. Please speak with one of our customer care representatives for further clarification. 

You must include a copy of your invoice in your exchange/return with info about the exchange/return to avoid a restocking fee.

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there's any damage, please call our customer care department at 1-888-908-6049 at your earliest convenience, but no later than 3 days after the package was delivered. A customer care representative will help you file a claim with UPS.

Privacy and Security 

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the McAfee Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, prevent over 99% of hacker crime.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we NEVER sell your contact information to anybody, for anything.

Contact Us

If you have any questions and would like to speak with a customer care representative, you can contact us by:

Phone: Call us anytime during normal business hours, toll-free at 1-888-908-6049. We're here daily 9AM to 5PM EST to serve you.

E-mail: E-mail us at sales@outbackleather.com to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 business hours. Please note that weekend e-mail responses may be delayed.

Mail:

Outback Leather

PO Box 625

Pigeon Forge TN 37868